Frequently Asked Questions
Shipping
While we’re always ready for a new adventure, we’re currently shipping within Canada only. We love our worldwide gamers, and who knows—maybe one day we’ll level up to ship beyond the Great North!
Once you hit 'order,' our team springs into action faster than a speed run! Typically, your items should arrive within 5-7 business days across Canada. But like any epic quest, sometimes there are unexpected detours—rest assured, we’ll keep you updated every step of the way!
We team up with the best in the game, like Canada Post, to make sure your loot arrives safe and sound! These reliable allies help us get your order to you quickly, so you can start leveling up your collection ASAP.
Returns
We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help.
Just email us directly and we’ll take you through the process.
Remember video games are not eligible for return due to copyright laws.
All shipping costs related to a return are the customer’s responsibility.
Shipping costs are non-refundable.
Alternatively, you can return you item(s) in-store at any of our locations free of charge.
Please let us know if you'd prefer this option, and we'll accommodate your request immediately.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.