Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request an exchange.

Please note video games are not eligible return due to copyright laws.

Please note we do not provide refunds for consoles and accessories, we only provide an exchange for defective consoles.

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start an exchange, you can contact us at sales@gamehoard.com. If your exchange is accepted, you'll be responsible for covering the cost of shipping. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@gamehoard.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.